Bel Air, Maryland
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In 2012 we had carpet put in throughout my home by HRS flooring, consisting of two separate orders, one doing my basement, and the other my entire upstairs.At the time, we dealt with Avi, and a newly hired sales person I think named Mike.

We were given good prices for carpet and was told that the carpet we bought would last easily 15-20 years. The problem has been with the installation. Within 3 months of installation the carpet became bumpy throughout the house. They have sent people out twice since being put in, but they never fixed it right because they "don't want to break the seams".

Not sure what that means, but my $5000.00 spent in carpet has been a waste. I have visible lumps and bumps throughout the house (in EVERY room, even under the beds) and every place that they suppose to have fixed is not fixed. I am attaching pictures of places that have been repaired TWICE! I have had carpet put in several times in my life and have never had it look the way this does.

I wish Avi would come by and see for himself how this looks.The carpet has worn well and looks fine, yet I am still going to have to replace it because the installation was so poor.

Reason of review: Bad quality.

Monetary Loss: $5000.

Preferred solution: Let the company propose a solution.

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